Shipping policy

Last Updated: August 1st, 2024

1. Shipping Destinations and Stores

We ship to the following countries and regions through our regional online stores:

  • United States: ridelumos.com - All 50 US states, District of Columbia, US territories, and US armed forces bases (AA, AE, AP).

  • United Kingdom: uk.ridelumos.com - England, Scotland, Wales, Northern Ireland, and British Forces. Includes Guernsey, Jersey, Isle of Man, Highland & Islands, Shetlands, Channel Islands, and Scilly Isles.

  • European Union: eu.ridelumos.com - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Shipping is available to the majority of provinces in Spain, excluding: Santa Cruz de Tenerife, Las Palmas, Balearic Islands, Ceuta, and Melilla.

  • International: international.ridelumos.com - Australia, New Zealand, Canada, Mexico, Norway, Hong Kong, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam, and South Korea.

Please select the correct location on our website to ensure you are shopping from the appropriate regional store and to view accurate shipping options for your region.

2. Shipping Costs and Delivery Times

Shipping costs and estimated delivery times vary depending on the destination and order value. Please refer to the specific breakdown below:

2.1 United States (ridelumos.com)

  • Free Shipping: Orders over $50.00 USD - 4-10 business days.

  • Standard Shipping: Orders up to $50.00 USD - $6.95 USD - 4-10 business days.

2.2 European Union (eu.ridelumos.com)

  • Free Shipping: Orders over €50.00 EUR - 4-10 business days.

  • Standard Shipping: Orders up to €49.99 EUR - €4.95 EUR - 4-10 business days.

2.3 United Kingdom (uk.ridelumos.com)

  • Mainland UK:

    • Free Shipping: Orders over £50.00 GBP - 4-10 business days.

    • Standard Shipping:

      • Orders up to £15.00 GBP - £4.95 GBP - 4-10 business days.

      • Orders from £15.01 to £49.99 GBP - £7.95 GBP - 4-10 business days.

  • Other UK Regions (Guernsey, Jersey, Isle of Man):

    • Free Shipping: Orders over £50.00 GBP - 10-14 business days.

    • Standard Shipping: Orders up to £49.99 GBP - £9.95 GBP - 10-14 business days.

2.4 International (international.ridelumos.com)

  • Free Shipping:

    • Orders over $50.00 USD (Australia, New Zealand, Canada, Mexico, Norway).

    • Orders over $50.00 USD (Asia region countries).

  • Standard Shipping:

    • Canada: $8.95 USD for orders under $50 USD.

    • Norway: $12.95 USD for orders under $50 USD.

    • All other INT regions: $6.95 USD for orders under $50 USD.

  • Delivery time (INT Store):

    • All regions except Norway: Up to 3 weeks.

    • Norway: Up to 7 weeks.

3. Order Processing Time

Please allow 2-3 business days for your order to be processed and prepared for shipment.

4. Additional Information

  • Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

  • Delivery Estimates: Provided delivery times are estimates only and may be affected by unforeseen circumstances such as weather events or carrier delays.

  • Order Changes or Cancellations: You can change or cancel your order as long as it has not been processed by our warehouse. Please email us immediately at support@lumoshelmet.co if you need to make a change.

  • Duties and Taxes (INT Store): Orders shipped to Canada may incur additional duties and import taxes, which are the responsibility of the customer.

  • Contact Us: For any questions regarding shipping, please contact us at support@lumoshelmet.co or support@ridelumos.com.

This Shipping Policy is incorporated into our Terms of Service. By placing an order, you agree to be bound by the terms of this Shipping Policy and our Terms of Service.